Privacy Policy

Effective date: October 11, 2026

ProPlum Network ("ProPlum," "we," "us") operates the brands ProPlum Network, Lever AI, and Answers AI. This policy explains what we collect, why, and your rights. Plain English version: we collect what we need to answer calls, route leads, and run our marketing — and we don't sell it.

1. What We Collect

Call data: phone number, caller ID, call recordings, transcripts, and conversation metadata. AI-handled calls are disclosed and recorded as described in our Terms of Service.
SMS data: your mobile number, message content, keyword opt-ins/opt-outs, and delivery logs.
Contact information: name, company, address, email, and phone number when you request information, claim a listing, or become a customer.
Business data: for contractors — licenses, service areas, price books, calendars, and documents you provide so our AI can answer accurately for you.
Usage data: pages visited, searches, device/browser data, and referral sources.

2. How We Use It

To answer and route calls and texts (including AI-assisted responses);
To send the messages you opted into (see SMS terms in our Terms of Service);
To verify directory listings and connect customers with contractors;
To improve, secure, and bill for our Services;
To meet legal, regulatory, and carrier-compliance obligations.

3. AI Processing

Calls and messages are processed by AI systems, including speech-to-text, language models, and text-to-speech, provided by our infrastructure vendors (e.g., Telnyx and model providers). Our AI is grounded: it answers only from contractor-provided documents, and outputs pass an independent audit before they reach you.

4. SMS Consent — Our Commitment

Your mobile opt-in data and consent will not be shared with any third parties for their marketing or promotional purposes.
We honor STOP immediately and maintain suppression lists.
Consent is never a condition of purchase.
We comply with applicable carrier (10DLC/CTIA) requirements for messaging programs.

5. Call Recording

AI-handled calls begin with a spoken disclosure; continuing the call after the disclosure constitutes consent to recording. Recordings are retained for quality, training, and dispute resolution, then deleted on a rolling schedule unless a longer period is required for a legal or billing reason.

6. Sharing

We share data only with: (a) service providers who run our infrastructure under confidentiality obligations; (b) contractors, limited to the lead information needed to serve you; (c) authorities when legally required. We do not sell personal information or mobile data.

7. Cookies and Tracking

We use minimal analytics to understand usage. No third-party advertising trackers are installed on our properties.

8. Your Rights

You may request access, correction, or deletion of your personal data at any time:

Call 877-775-0851 (toll-free)
Text 813-491-3950
Reply STOP to any SMS to end messaging

We respond to verified requests within 30 days.

9. Security and Retention

Data is encrypted in transit and at rest, access is role-limited, and AI outputs are audited before customer delivery. We retain personal data only as long as needed for the purposes above, then delete or anonymize it.

10. Children

Our Services are not directed at children under 16, and we do not knowingly collect their data.

11. Changes

We may update this policy; the current version with its effective date is always posted here.

12. Contact

ProPlum Network — Privacy requests: call 877-775-0851 · Text 813-491-3950 · lever-ai.app